Payment and shipping
The following conditions apply:
Delivery of goods is carried out worldwide.
Shipping costs (including VAT)
Deliveries in Germany (Germany):
Letter postage (incl. packaging) 2,95 €
If your shipment only contains items that can be sent by letter, we will send the shipment as a letter with a cardboard back. A letter cannot be tracked using shipment tracking.
Standard package (incl. packaging) 5,50 €
The dispatch takes place either as a DHL package or as a goods post, depending on the package dimensions and weight.
Shipping costs for an order that contains at least one item marked "This item requires shipping as a long package within Germany"
DHL package (incl. packaging and wooden strip) 8,90 €
From a shopping basket value of 99,00 € we ship your order within Germany free shipping.
An alternative shipment method is available that guarantees shipping as a DHL parcel.
This entails a surcharge of €1,40. A shipment that would otherwise be free of shipping costs €1,40 and a standard package costs €6,90.
With a DHL parcel you have complete flexibility. In addition, every step of your shipment is traceable.
Deliveries abroad:
- Austria: 9,98 €
- EU (excluding Switzerland and Norway): 14,90 €
- Switzerland: 16,00 €
- Norway & Great Britain: € 18,00
- Australia, United States, Canada: 49,00 €
- Rest of the world: 39,00 €
Delivery times
Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 3 - 5 working days, and for international deliveries within 5 - 7 working days after the contract has been concluded (if advance payment has been agreed, after the time of your payment instruction). Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made other arrangements with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time. If you collect the goods yourself, we will inform you by email about the availability of the goods and the collection options. In this case, no shipping costs will be charged.
Accepted payment options
- Cash payment on collection
- Payment by bank transfer
- Payment by SEPA direct debit
- Payment via Giropay
- Payment by credit card (VISA, MAESTRO, Carte Bancaire, MasterCard, American Express, Banccontact)
- Payment by easyCredit installment purchase (Germany)
- Payment via Sofort / Sofortüberweisung
- Payment by Amazon Pay
- Payment via Google Pay (coming soon)
- Payment via Apple Pay (coming soon)
- Payer via iDEAL (Netherlands)
- Payment via myBank (Italy)
- Payment via Multibanco (Portugal)
Further details for payment
When paying by SEPA direct debit, you authorize us to collect the invoice amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit. Please note that you are obliged to ensure that there are sufficient funds in the account on the announced date.
If you pay by credit card, your credit card account will be debited when the contract is concluded.
If you have any questions, you will find our contact details in the Imprint.